Small business PBX system is a powerful communication tool which can project a positive image of a growing company. Generally, the hosted PBX system service is provided to small businesses by an Application Service Provider (ASP).

With hosted PBX system one can get all the functionalities of a high-end corporate phone without making any huge investments for purchasing or installing expensive switching equipments in the company premises. The service providers maintain all the hardware and software at their site and perform all the call routing and call handling tasks from their center. The calls are transferred to the appropriate person over a dedicated phone line or a high bandwidth internet connection.

Auto attendant, caller ID, call screening, call forwarding, call transfer, voicemail, fax to email, web administration and music on hold are some of the features that come with a small business PBX system.

One can program a list of phone numbers where he can be available in the PBX phone directory. The find me follow me call forwarding feature in the hosted PBX phone system utilizes this list of phone numbers provided by the person to trace him. Thus, when a call arrives at the users’ office extension number, it will be automatically redirected to the alternate phone numbers associated with that particular person.

An extension is associated with a particular person and not with a phone in a hosted PBX system. As a result, a person can receive phone calls independent of his location.  Thus, with hosted PBX phone system one can manage his business from anywhere, home, hotel, office or even when on the move. Therefore, the small business PBX system can create the impression of a single office location for businesses having employees working from different geographical locations.

Owing to the scalability of the virtual phone system, any number of extensions can be added to it in the future as per the phone requirements of the small business. Easy web administration enables the user to make the changes within a short period of time. Hence, PBX systems are definitely advantageous to small businesses.



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An excellent call management system can promote a positive impression regarding a business organization among its customers. So it is vital to maintain a powerful tool for communication. As far as small businesses are concerned, it is best to implement a small business PBX system for managing the business calls in a more efficient manner. The advantages of choosing PBX for small businesses are many. It can remarkably change the entire functionality of your office, which results in increase in productivity and profit. It also helps to maintain a strong relationship with customers and other business personnel.

Efficient System that Can Handle Multiple Calls

As far as the features are taken into account, PBX systems for small businesses are integrated with all the major functions of a standard PBX system to help create a more professional appearance for your company. The PBX system for small businesses is competent enough to handle several calls at the same time, without sending busy signals to the callers. Some of the other features included are efficient call transfer facility, auto attendant, voicemail, caller ID, web administration and a lot more. Through a PBX system, it is also possible to provide toll free numbers for your organization and enhance the corporate image. In addition, by implementing such a system you can manage your business from any location.

Enjoy the Benefits of a High-end Phone System at Minimum Expense

Today, it is easy to implement a PBX system for your small business enterprise. With improved technology, PBX services can be obtained through a hosted server.  The business owner can enjoy all the functions of a high-tech phone system by making only the minimum of investments. All the required hardware and software installations and maintenance will be undertaken by the service providers at their site. As a business owner, you need not procure or install any PBX switching equipment at your organization. On your side, it is important to choose the right package for your office, based on your business needs.



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Technology, some people fear it, some resist it, and others embrace it. As a small business owner, it could be the best thing that ever happened to your company. With the technology available today, small businesses are increasingly leveling the playing field between themselves and big companies. With toll free virtual PBX (Private Branch Exchange) telephone systems, small businesses are combining today’s technology with traditional customer service to take their business to the next level.

It used to be that only Fortune 500 companies with thousands of employees and 10- story office buildings could afford and maintain a traditional PBX telephone system. Now, with toll free virtual PBX services, anyone with a telephone can reap the benefits of this powerful communications tool. A virtual PBX has all the advantages of a traditional PBX and more without the hassle, hardware, and expense.

A virtual PBX allows small businesses to:

(1) Project a professional, more established company image (2) Have one unified number for office phone, cell phone, fax, and pager (3) Make information available to their customers 24/7 (4) Automate order taking and pre-qualifying processes (5) Have web-based, real time access to their system

Small and home-based businesses are using all of these features of their toll free virtual PBX systems to sound and operate like a Fortune 500 company everyday.

Project a Professional, More Established Company Image Right or wrong, consumers assume a company with a toll free number is a more established and secure company. When a toll free number is attached to a virtual PBX with an automated attendant, that powerful image is perpetuated. An automated attendant will answer all incoming calls with the same professional and courteous message every time, day or night. Professional greetings can be recorded by the business owner themselves, or even by a voice talent, and customized for the needs of the business. It doesn’t matter if the business is operated out of a home office or the Oval Office. The caller hears a professional greeting each and every time they call.

Unified Voice and Messaging System With a toll free virtual PBX system, small businesses only need one telephone number. This number can be an office phone, cell phone, fax, and pager all in one. Gone are the days of having to put 3 or 4 different numbers on business cards. Now the virtual PBX toll free number replaces them all. When a call comes in to the toll free number, it can be routed to any local number. It can even be programmed to route to different numbers at different times of the day or even different days of the week. A call never has to be missed again. That kind of flexibility is unheard of with a traditional toll free number or a hardwired PBX. If the call is not answered, or is sent to voicemail, the virtual PBX system can even send out a page to let the user know that there is a message waiting for them. The toll free number also acts as the fax number. When a fax is sent, the system recognizes it as a fax and can store it in the fax mailbox for later retrieval, forward the faxed document to a local fax machine, or even send the fax to an email address as an attachment. The unified messaging feature unchains small business owners from the home or small office and allows them the flexibility to get out and build their business while still being available to their customers.

Powerful Automation No matter how efficient a small or home-based business is, they simply cannot be available to their customers all the time – unless they have a toll free virtual PBX system. If a caller has questions they want the answers now. If they don’t get those answers when they call, chances are they’ll look some place else. Making sure information is available, even when a live person isn’t, can be the difference between someone becoming a customer or moving on to the competition. A toll free virtual PBX allows the storage of an unlimited amount of information for callers to retrieve 24 hours a day, 7 days a week. Menus broken down into what kinds of information a caller might need, make it easy for them to navigate the system and get what they are looking for. Faxes can even be attached so the caller can request an automated fax back. For a business that needs to pre-qualify their callers, or would just like to get some information about them, can take advantage of question and answer voice mailboxes. A set of pre-recorded questions can be asked of the caller and the voice responses then saved in the system and emailed as a sound file. These automated processes not only save time, but they also make sure callers can get the information they need when no one is available.

Web Based System Access A toll free virtual PBX is just that, virtual. What that means for a small business owner is that one, there is no hardware to maintain or software to buy, and two, that they can access their system from anywhere they can get online. Online system access is one of the most popular features of a virtual PBX system. Web-based system access allows users to check their voice and fax messages over the internet or have the messages delivered directly to an email address. Of course, messages can still be checked from any touch-tone phone, anywhere.

A small business owner has administrative access to check the call logs of all incoming calls to their toll free number and use the call capture feature to not only capture the phone number of the person calling, but also their name and address. It also allows a user to run reports based on different criteria chosen. For example, reports could be run to show when the busiest time of the week is for customer service or if the call volume increased after a specific ad campaign was released. The applications are endless.

With all these powerful features, and most times more, it’s amazing that toll free virtual PBX systems can be found at a reasonable price. Most systems offered are between $9.95 and $29.95 depending on the capabilities and size of the system. Many will offer a varying number of voice mail boxes, features, and minute plans. A good toll free virtual PBX service provider can also customize systems if needed.

Technology is ever changing in today’s fast paced world. Small business owners will either have to embrace it or risk being left behind



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